1. Bookings & Deposits
- A deposit is required to secure your date; please note that deposits are non-refundable as they cover job management, administrative time, and pre-purchased consumables.
- I aim to arrive 15 minutes before our scheduled appointment.
- I will wait up to 15 minutes past the scheduled start time; beyond this, the appointment may be cancelled and the deposit forfeited.
2. Payments & Late Fees
- Payment can be made via cash, card (in person), or online.
- All invoices must be settled within 30 days.
- Failure to pay within 30 days will incur a late payment surcharge.
- Unpaid debts remaining after the surcharge period will be referred for legal action/court recovery.
3. Workspace & Liability
- The work area must be clear and ready for the arrival of the Cycling Handyman.
- I am not responsible for any accidental damage or staining to property in areas that have not been cleared of personal items or furniture prior to work commencing.
4. Materials & Tools
- I provide all professional tools and small consumables (screws, wall plugs, etc.).
- The customer is responsible for supplying larger materials, such as doors, timber, cement, or plaster.
5. Call-Outs & After-Hours
- My standard working hours focus on mornings to allow for family time and admin.
- Emergency or “Afternoon/Evening” call-outs are available but incur a fee: £30 during the week and £60 on weekends.